Customer Service Employee Second Line / German

Discipline Customer Service
Location Venlo (NL)
Hours a week 40

How does your day look like?

It’s Monday morning and the week is starting again. You will begin your day with a good cup of coffee and then start-up your computer at home. Your day starts around 08.00/08.30 as a Customer Service Employee for the German market.

First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter, on one of the Amazon accounts. This needs your immediate attention and you start calling some customers to investigate their case and find the perfect solution for them, thinking out of the box is appreciated. You as a person will get a lot of energy, from finding the best solution because customer satisfaction is important.

After that you see that we had some feedback on Ebay. You immediately search in our systems for the historic interactions with the customer. You try to gather all the information about the case and order. You will reach out to the customer by phone and your goal is making the customer satisfied again with our product and service. You succeed in making the customer happy again and that gives you a very good feeling.

Around lunchtime you will walk outside for a bit so that you can start the afternoon fresh again. You will start with helping customers with more complicated cases which are transferred to you by the first line team. Further, you perform some administrative tasks on the different sales platforms like Amazon, eBay, ManoMano and Cdiscount. In the meantime, you also have some online meetings with your colleagues to keep that ‘team feeling’ by using Slack or MS Teams. At latest, you will check the different email boxes that you are responsible for, to make sure every customer gets a reply within our promised SLA. Before you know it, the day is over, and you can shut down your computer and enjoy your evening.

Must haves

  • your German verbal and written skills are flawless;
  • your English verbal and written skills are very good;
  • your experienced in client contact;
  • you are known for your enthusiastic personality;
  • you are clever in working with computers and MS Office;
  • and available 32 – 40 hours per week.

vidaXL as an employer

So, are you looking for a dynamic international company that values your curiosity, passion and desire to learn? Are you looking to work in a team with colleagues who think big and are eager to take on fresh challenges? Take the opportunity to meet and work within a team of professionals with diverse cultural backgrounds who also have a few things in common… ambition, fun and excellent skills.

Want to join us?

We look forward to your application! Send your motivation and resume to [email protected]

For more information, contact our recruiter: Natascha Manders

E | [email protected]

T | +316 83 28 60 08

Haba Trading BV | Mary Kingsleystraat 1 | 5928 SK | Venlo corporate.vidaxl.com

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What we offer


We offer you a challenging and varied position in a powerful and dynamic international company. An organization for ambitious professionals who exploit opportunities, dare to take decisions and feel at home in an informal, no-nonsense, results-oriented organization. Do you recognize yourself in this? Apply now and you will count on excellent future prospects.


Haba Trading B.V.
Mary Kingsleystraat 1
5928 SK Venlo

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