Customer Service Employee Second Line / German

Discipline Customer Service
Location Venlo (NL)
Hours a week 40

As our German Customer Service Employee

You must love improvement! Because you will be the person handling divers administrative tasks and providing your feedback in order to improve our quality and efficiency in our CS department.

You will make this a success because you are a due diligent person. You make it your goal to resolve cases, balancing customer satisfaction and business goals. You are sincerely interested in providing the best possible solution. Your colleagues and our Customer Service Training will get you up to speed. It makes you happy to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.

What you will do

  • Handle difficult cases such as escalation and safety cases;
  • Handle returns, claims on our different sales channels such as Amazon, eBay, Cdiscound and Manomano;
  • Handle outbound interactions and solve different issues;
  • Handle reviews that are left by the customer on different platforms such as Amazon, ManoMano, eBay, Trustpilot etc.

Must haves

  • Your German verbal and written skills are flawless;
  • Your English verbal and written skills are very good;
  • Your experienced in client contact;
  • You are known for your enthusiastic personality;
  • You are clever in working with computers and MS Office;
  • You are available 32 – 40 hours per week.

vidaXL as an employer

vidaXL is a dynamic and international company that stimulates curiosity, passion and personal development. vidaXL applauds thinking big and taking on new challenges. Come by to meet our colleagues and to see the teams of professionals in action. All our colleagues have different backgrounds, but they have at least a few things in common… ambition, job satisfaction and the optimal use of skills.

Want to join us?

We look forward to your application! Send your motivation and resume to [email protected]

For more information, contact our recruiter: Natascha Manders

E | [email protected]

T | +316 83 28 60 08

Haba Trading BV | Mary Kingsleystraat 1 | 5928 SK | Venlo corporate.vidaxl.com

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What we offer


We offer you a challenging and varied position in a powerful and dynamic international company. An organization for ambitious professionals who exploit opportunities, dare to take decisions and feel at home in an informal, no-nonsense, results-oriented organization. Do you recognize yourself in this? Apply now and you will count on excellent future prospects.


Haba Trading B.V.
Mary Kingsleystraat 1
5928 SK Venlo

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