Customer Service Employee/ English

Discipline Customer Service
Location Cluj (RO)
Hours a week 40

As our English Customer Service Employee you must love to talk!       

Because YOU will be the spokesperson for our UK and USA clients. You understand service and act on your principle to satisfy customers and you are fast with computers.

You will make this a success because you are a thoughtful person. You make it your goal to find a satisfying answer. You are sincerely interested in providing the best possible solution. Your colleagues and our Customer Service Training will get you up to speed. It makes you happy to work in an enthusiastic multilingual team within a dynamic and rapidly growing company. 

What you will do

  • use your undivided attention to provide our customer with an appropriate responds via phone, email or chat;
  • are able to make an administrative follow up of these client contacts at the same time;
  • are driven to contact clients proactively;
  • find it easy to identify and assess customers’ needs to achieve satisfaction;
  • handle returns and claims;
  • create and analyse replacements, refunds and claims;
  • are not afraid to escalate issues;
  • are ok with checking the quality of interaction with customer via phone and email.

Must haves

  • your English verbal and written skills are flawless;
  • you are experienced in client contact;
  • you are known for your enthusiastic personality;
  • you are clever in working with computers and MS Office;
  • and available 20-40 hours per week.

vidaXL as employer

So, are you looking for a dynamic international company that values your curiosity, passion and desire to learn? Are you looking to work in a team with colleagues who think big and are eager to take on fresh challenges? Take the opportunity to meet and work within a team of professionals with diverse cultural backgrounds who also have a few things in common… ambition, fun and excellent skills.

Want to join us?

We are looking forward to receive your online application. Please don’t hesitate to contact our recruiter Bianca Comsa / [email protected] / +40786 883 375 for more information.

vidaXL Center SRL | Cluj City Center | 14-16 Calea Dorobantilor | Cluj-Napoca | Romania 


What we offer

We offer you a challenging and varied position in a powerful and dynamic international company. An organization for ambitious professionals who exploit opportunities, dare to take decisions and feel at home in an informal, no-nonsense, results-oriented organization. Do you recognize yourself in this? Apply now and you will count on excellent future prospects.

Haba Trading B.V.
Mary Kingsleystraat 1
5928 SK Venlo

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