Customer Service 2nd Line – English

Discipline Marketing & Sales
Location Venlo (NL)
Hours a week 40

So you want to know how we hire, well this is the process:

You complete the Neurolympics, we have a call to get to know each other, we schedule an interview if we both are exited, Hired.  How great would that be right!

Let me tell you more about the neurolympics, we invite you to play the BrainsFirst NeurOlympics! We offer you the possibility to complete a Brain-based Assessment Game (NeurOlympics) which can be used to identify and match talents. The results of the games provide insights into your brain profile. When you finish the games, you can download your own brain report and get tips for your own future career to use (great development report if I say so myself). At the bottom of this page you can find more information on the concept of the Neurolympics.

 

To compete in the games go to: https://neurolympics.nl/vidaxlcustomerserviceagent

 

Game on! At least if you dare to play…

We do ask a couple of things if you want to play, such as name, e-mail and phone number just so we can get in touch.

 

But hold on what is the actual job?

 

Well we are looking for multilingual Customer Service Agents to improve our customer service support on a daily basis to an ever growing base of customers, Did you know we operate in 29 countries worldwide such as the Netherlands, Germany, France, the Nordics, Australia, America and many more.

 

So what will you be achieving:

  • You will help customers as a second line of support. This means that when the first line can’t help the customer the way we expect them to be helped, your talents will be needed;
  • You will perform administrative duties to make sure all noses are pointed in the same directions and we can all see what steps have been taken;
  • You will keep track of our Sales platforms like Amazon and Ebay to make sure no questions will go unanswered;
  • You will answer emails and perform outbound calls to our customers.

 

Hold on. Don’t we have any requirements? Yes we have a couple:

  • Ofcourse you need to be fluent in the English language so as to help our English speaking customers to the best of your ability;
  • Experience in working with customers would help you a lot.

 

That is it? Yes, that is it. The rest we will teach you, or at least the great team surrounding you will.

 

Sounds to great to be true, well, this is actually it!

 

You might wonder what we will do for you. This is only fair. So:

  • A competitive salary between 1800 and 1950, based on language level and experience;
  • 23 vacationdays;
  • Pension plan;
  • 20% discount on all vidaXL products;
  • Travel allowance of 0,19 cents tot a max of 60km on way (excl. the first 10 km).

 

About the Neurolympics

You can play the games on a desktop, laptop or tablet with a stable Wi-Fi connection, preferably on the latest version of Google Chrome browser as this is the most stable browser at the moment.

 

Being prepared is half the job done. Please keep the following in mind:

 

  • The test takes 45 minutes, that is all we ask instead of you writing a new resume!
  • Make sure you are sharp/alert and can focus on the games  for a longer period (quiet environment)
  • Switch off your phone and limit other distractions
  • Turn off the notifications on your computer/tablet (like Whatsapp / Email / Social media )

Read the instructions per game carefully:

  • Game 1 – be as accurate as possible
  • Game 2 – use the diagonal cannons as much as possible
  • Game 3 & 4 – above all: be as quick as possible without making too many mistakes

If you have questions or experience any (technical) problems, don’t hesitate to me. The details can be found at the top of this page.

 

To compete in the games go to: https://neurolympics.nl/vidaxlcustomerserviceagent

Contact


What we offer


We offer you a challenging and varied position in a powerful and dynamic international company. An organization for ambitious professionals who exploit opportunities, dare to take decisions and feel at home in an informal, no-nonsense, results-oriented organization. Do you recognize yourself in this? Apply now and you will count on excellent future prospects.


Haba Trading B.V.
Mary Kingsleystraat 1
5928 SK Venlo

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